Designed an onboarding and training module for new hires tailored to company-specific operational needs.
Developed clear standard operating procedures (SOPs), detailed checklists, and training materials for daily tasks to improve consistency and efficiency across teams.
Collaborated with the client to revise and finalize documentation based on company needs.
Delivered a final training package that improved onboarding structure and reduced training time.

Created employee schedules and managed shifts to ensure adequate staffing levels to meet customer demand.
Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.
Developed strong relationships with staff, customers, and vendors.
Implemented operational policies and procedures to streamline efficiency and ensured full compliance with health and safety regulations.
Interviewed and hired potential candidates that fit the company’s vision.
Analyzed financial performance metrics (sales reports, profit margins, and labor costs) to create monthly goals.
Trained staff on customer service skills, including upselling techniques and product knowledge.

Participated in weekly team meetings to stay informed about company policies and performance expectations.
Developed and maintained strong product knowledge and expertise to build rapport with customers.
Met and exceeded sales targets and key performance indicators (KPIs) set by the company.
Collaborated effectively with colleagues and store management to achieve team goals, resolve customer issues, and maintain a positive work environment.